Payment Policy

Payment Terms

All services provided by VMwebs Enterprise LTD require a minimum of 50% upfront payment before work commences. The remaining balance must be paid upon project completion and before the final delivery of the product.

Payment Methods

We accept payments via bank transfer, credit card, and other methods agreed upon during the project initiation. All payment details will be provided in the invoice.

Invoices

Invoices are sent electronically to the client’s email address. Payment is due within 15 days of receipt.

Late Payment

If the final payment is not received within 30 days after the invoice is issued, we reserve the right to suspend the project and services.

Late Payment

If the final payment is not received within 30 days after the invoice is issued, we reserve the right to suspend the project and services.

Changes to Scope

Any changes to the project scope after the agreement will be billed separately. The client must approve additional work or features, and the additional costs will be reflected in the invoice.

Non-Payment

Failure to make payments on time may result in project suspension and/or legal action. Clients are responsible for any legal fees associated with recovering unpaid balances.

Refund Policy

No Refunds for Completed Work

Once the project has been completed and delivered, no refunds will be issued. Clients are encouraged to review work and provide feedback at various stages to ensure satisfaction before final delivery.

Refunds for Cancellation

If the client chooses to cancel the project before work has commenced, a full refund of the deposit will be provided. If the project is canceled after work has begun but before completion, VMwebs Enterprise LTD will retain a percentage of the upfront payment to cover the work already completed, based on the scope of work completed.

Refund Eligibility

Refunds will only be considered in cases where: The work provided is significantly different from the agreed-upon scope. The project delivery timeline exceeds what was agreed upon, without prior notification or agreement. The quality of work does not meet industry standards and cannot be rectified within a reasonable period.

Dispute Resolution

In case of any disputes, the client must first communicate the issue with VMwebs Enterprise LTD to seek a solution. If a resolution cannot be reached, mediation or legal action may be pursued.

Exclusions

Refunds do not apply for third-party fees (e.g., hosting, domain registration, or other services) or maintenance plans once activated. These policies help set clear expectations for your clients while protecting your business. Make sure to consult a legal professional to ensure compliance with local laws and regulations.